工作 · 侯蓉

从零定义并落地一套复合用工操作系统

Defining and building a composite employment operating system

把企业内部员工与外部项目人员，放进同一套系统管理。

Bringing internal employees and external project workers into one operating system.

我的角色
My role: 产品定义、业务设计与落地主导; Product definition, business design, delivery lead
系统范围
System scope: DHR + HRO 一体化复合用工平台; Integrated DHR + HRO platform
最终结果
Outcome: 完整上线投入使用，后主动关停; Launched and put into use; later voluntarily shut down

传统 HR 系统擅长管理企业自有员工，却很难同时承接平台人员、高净值人群和非自有项目人员。我重新梳理不同用工关系，定义了一套复合用工产品框架。

系统把客户、项目、合同、人员、招聘、社保、订单、结算、开票与核销放进同一平台，并搭建多租户、开放 API、权限与安全底座。

Traditional HR systems manage employees well, but struggle to support platform workers, high-net-worth individuals, and outsourced project teams at the same time. I re-examined these different employment relationships and defined a product framework to support them all.

The platform connected clients, projects, contracts, people, recruitment, social security, orders, settlement, invoicing, and reconciliation, supported by multi-tenancy, open APIs, permissions, and security.

企业员工Employees 平台用工Platform workers 高净值人群High-net-worth individuals 非自有员工External teams

DHR + HRO一体化复合用工平台Composite employment platform

人员People项目Projects合同Contracts结算Settlement

01定义Define
02落地Build
03使用Use
04评估Review
05关停Close

把高度线下的骑手站点，经营成一个线上协同的业务网络

Turning an offline rider network into a system-led operation

现场发生在站点，经营发生在系统：让目标、数据与动作在两者之间持续流转。

The work happens at stations; the operation runs through systems—connecting targets, data, and action.

我的角色
My role: 骑手业务经营负责人; Delivery-rider business lead
业务现场
Field network: 10+ 城市 · 100+ 站点; 10+ cities · 100+ stations
经营方式
Operating model: 线下履约 · 系统流转 · 预实校准; Offline delivery · system flow · variance review

这是一个非常传统、非常具体的线下业务：骑手在站点完成招募、入职、履约与日常服务，背后还连接着运力、发薪、供应链和保险等连续环节。

我把年度目标按月份、城市、站点逐级拆解，把预算、实际、进度与偏差放进同一套线上经营系统，并将每个板块落实到具体责任人。

系统让现场变得可见，周度、月度与关键项目复盘则把偏差转化为一线动作：拉通区总、城市经理、站点、财务与中台，持续跟进结果。该业务现已交棒给团队。

This is deeply physical work: riders are recruited, onboarded, deployed, and supported at stations, while capacity, payroll, supply chain, and insurance run behind the scenes.

I broke annual targets down by month, city, and station, then brought budget, actuals, progress, and variance into one online operating system with a clear owner for every unit.

The system made the field visible. Weekly, monthly, and project reviews turned gaps into action across regional leaders, city managers, stations, finance, and central teams. The business has since been handed to the team.

ONLINE · SYSTEM 线上经营系统Online operating system

年度目标Annual targets预算 / 实际Budget / actuals预实复盘Variance review

↑现场数据Field data 经营动作Operating action↓

OFFLINE · FIELD 线下业务现场Offline field network

10+城市cities100+站点stations24/7骑手履约rider delivery

从零搭建蓝领招聘平台

Building a blue-collar recruitment platform from scratch

从交付软件，到交付结果：候选人真正到岗，平台才获得收入。

From delivering software to delivering outcomes: the platform earns only when someone starts.

我的角色
My role: 从零主导平台搭建与经营; Built and led the platform from zero
交付网络
Delivery network: 自营团队、加盟商、招招 AI; In-house teams, franchise partners, Zhaozhao AI
核心模式
Business model: 按入职结果付费; Paid on successful starts

3,000首年year one

30,000+次年帮助找到工作helped find work in year two

平台承接完整链路：需求拆解、多渠道交付、按入职结算。我搭建了自营灵工团队、加盟商体系与招招 AI 三层网络，覆盖核心履约、本地化扩张与招聘自动化。

骑手岗位是第一个跑通的场景，而不是终点。下一步，是把同一套结果交付方法复制到更多蓝领与服务岗位。

The platform owns the full chain: demand breakdown, multi-channel delivery, and settlement on start. I built a three-layer network of in-house flexible staffing teams, franchise partners, and Zhaozhao AI, covering core fulfilment, local expansion, and recruiting automation.

Rider roles are the first proven use case, not the destination. The next step is taking the same outcome-delivery playbook into more blue-collar and service roles.

DEMAND岗位需求Open roles

01自营团队In-house 02加盟网络Franchise 03AI

OUTCOME实际到岗Successful starts

从系统，到经营，再到平台。